Retailers trying to cut back the variety of returns could steer clients towards virtual match expertise. Nitin Mangtani, the founder and chief govt of retail customer service platform PredictSpring, said he believes any delivery made in metropolitan areas should and could already be as quick as 45 minutes. Below, BoF outlines six predictions that can define the future of online buying. Online activities which includes engagement (Brodie et al., 2013) suggests components in online environments can have an effect on client experiences and their buying behaviour online (Rose et al., 2012). Design/Methodology/Approach-A methodology utilizing in-depth interviews with photo-elicitation methods is proposed.
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